FAQ's

If you are interested in becoming a stockist or retailer then please register your interest via our trade only website. 

If you wish to amend or cancel an order you’ve placed, please contact us as soon as possible by completing the General Enquiries Form on our Contact Us page.  Alternatively, you can email us at support@aromatize.co.uk or contact our customer support team on +44 (0) 1254 300 264.

We will alert you via email to let you know once your order has been despatched.

If it has been longer than 7 working days since you placed your order and you’ve still not received it, please contact us by completing the General Enquiries Form on our Contact Us page.  Alternatively, you can email us at support@aromatize.co.uk or contact our customer support team on +44 (0) 1254 300 264.

Yes. All prices shown on our website are VAT inclusive.

Yes, details of which can be found on our Delivery Info page. 

Details of our carriage charges and what you need to spend for a free of charge delivery can be found on our Delivery Info page. 

If you’d like to find your nearest stockist, please request details via our enquiries form on our Contact Us page.  You will need to provide us with your postcode.  We recommend that you contact the store before visiting to ensure that the product you are interested in is in stock. 

All products displayed on our website should be in stock.  In the unlikely event that we experience a stock issue after you’ve placed your order, we will get in contact with you. 

We accept all major credit and debit cards with the exception of American Express.  You can also use PayPal. 

Yes.  Card payments made on our site are processed by SagePay for fast, reliable and secure payment.  SagePay use Secure Socket Layer (SSL) technology to ensure your details are being collected securely. 

The best way to find out about our latest offers and promotions is via our newsletter. If you haven’t already signed up, scroll to the bottom of the page and enter your email address under “Sign up for Special Offers”.

We’re sorry you’ve not been happy with our product or service. If you would like to get in touch; please visit our Contact Us page to submit your query.

Aromatize only stock brands that have a reputation for quality and a strong fragrance throw.  Our suppliers only use the highest quality materials available, including premium grade wax, the finest fragrance oils and cotton wicks.  The majority of our candles are dual wicked which generate more light, less wax residue, stronger fragrance throw and they burn cleaner, meaning you get a more efficient use of the wax than single wick candles.

Dual wicked candles generate more light, less wax residue, stronger fragrance throw and they burn cleaner, meaning you get a more efficient use of the wax than single wick candles.

Keep your candles stored in a cool, dry place when you are not using them.  All candles will discolour or fade when they are exposed to intense light for extended periods and wax will soften if exposed to high temperatures.

We recommend using a heat resistant surface such as a candle plate to prevent any damage to your surfaces.  Place the candle jar on a level, flat, cool, heat resistant surface away from draughts, other heat sources and flammable objects.  The candle jar should be kept out of the reach of children and pets and should never be left unattended.

No lead wicks are used in any of our products.  All our products use cotton wicks that are free from lead and safe to use.

This usually occurs when the wick is too long. Extinguish the flame, allow the candle to cool and use our wick trimmer to trim the wick before relighting.  Ensure that all wick trimmings are removed from the candle before relighting.

For safety reasons, we do not recommend refilling your candle jar.

Most recycling agencies will accept empty candle jars with other glass recyclables.

Consult the manufacturer laundry instructions or a professional cleaner.

You should stop using your candle jar before there is only 1cm of wax remaining.  The glass can get hotter as the flame nears the bottom of the jar so this should prevent any heat damage.

Place a wax cube on to the top tray of an Aromatize wax melt burner.  Do not add water.  The wax melt burner should be dry and cool before use.  The wax will melt when warmed and release its fragrance.  Allow the burner to cool before moving or changing the fragrance.  Place the wax melt burner on a level, flat, cool, heat resistant surface away from draughts, other heat sources and flammable objects.  Read all user instructions and warnings for both the wax melt pack and the wax melt burner before use.  

Remove the plug from the top of the bottle and insert the reeds into the bottle through the hole.  The reeds will now draw up the fragrance from within the bottle and start diffusing it into the room.  It may take a little time before the room begins to smell on first use, whilst the fragrance saturates the reeds.  To increase the fragrance throw from your diffuser flip the reeds over regularly.  You can control the strength of the fragrance by using more or less reeds.  Read all user instructions and warnings for the reed diffuser before use.

For information on our ultrasonic diffusers, including a troubleshooting guide, please click here.

For more information and to see a guide to our electric burners, please click here.